Online Customer Care Center

 Our Online Customer Care Center is designed to help stream-line your online car shopping experience
so you can spend less time in the dealership.

What our Customer Care Representatives can do for you:

Confirm vehicle availability
Give you a competitive E-price
Help you with your trade value
Help you pre-arrange financing
Schedule a VIP appointment with a Sales Manager
Have your vehicle and paperwork waiting for you

We realize that purchasing a new car is a big investment and each customer has different needs. Our Customer Care Reps are here for you. Their goal is to make sure you get the most current information you need to make an informed decision and get the best deal on a vehicle that's right for you.


Click on one of the people below to find out more information.

  • George Thompson
    Internet Director

    George started with Fenton Family Dealerships in 2007 and helped start our Customer Care Center in 2011.  He is passionate about cars and the automobile business.  He loves learning ways we can grow and make changes to offer our customers a better, world class experience.  Stop in to any of our stores, and you just might run into him!

    George lives in Keene with his wife Molly.  They enjoy spending time outdoors and enjoying everything New England has to offer.

  • Don McKinley
    Business Development Manager

  • Cathy Gannoe
    Assistant BDC Manager

    Cathy Gannoe started working in the Customer Care Center when she moved back to Keene in 2011 after living in Myrtle Beach, SC for a few years.  She enjoys having the ability to speak and interact with customers and being able to help find them exactly the right new vehicle they will love by being able to work for all of the Fenton Family Dealerships.  When she's not at work she enjoys spending her time with friends and family, riding her downhill mountain bike, adding to her record collection and going to concerts.

  • Robbie Wilber
    Customer Care Representative

  • Liz Stearns
    Customer Care Representative

    Liz graduated from Franklin Pierce University Cum Laude with a B.S. in Management and Accounting. She has lived in NH her whole life yet has traveled all over Europe. When she's not helping her customers to find the right vehicle for their needs, Liz enjoys reading, cooking,  going to the gym, being around friends and family and is always looking to learn new things.

    Most importantly, Liz has been passionate about cars since she can remember and just wants to share her love for cars with others.

  • Samuel Crotto
    Customer Service Advocate

  • Tristan Soderlund
    Customer Care Representative

  • Katherine Kilbride
    Customer Care Representative

  • Debbie Miller
    Customer Care Representative

  • Eric Jackman
    Customer Care Representative

    Having been with the company since 2012, Eric takes great pride in customer service. "It's important to follow-up and make sure everyone's service visit met their expectations and to let our valued customers know we care." Outside of work, Eric enjoys performing stand up comedy and bringing his President Trump impersonation to the masses. He loves going to concerts, reading, hanging out with friends, and spending quality time with family.

  • Mike Jackman
    Toyota Appointment Coordinator

    Mike's job is to make sure our customers are scheduled to have their cars serviced in a timely and convenient manner.  When he's not working he enjoys watching movies, hanging out with friends and family, attending concerts, swimming, reading about History, and playing drums in his two bands.  His favorite shows are Sons of Anarchy and The Walking Dead.  Mike has been with Fenton Family Dealerships in the Service Department since October of 2013.

  • Sharon Leclair
    Toyota Appointment Coordinator

    Sharon joined the Fenton Family Dealerships in 2013 as an Appointment Coordinator for the Service Department of Toyota/Volvo of Keene.  She enjoys scheduling our customers for their service appointments and especially the occasional opportunity to meet the customers when they come in for that appointment.  You'll find her most days busily taking calls behind the glass wall next to the Service Writers in the Service Department.

    Sharon lives outside the Keene area with her husband of 43 years, John.  Spare time is spent making quilts, scrapbooking and spending quality time with family.

  • Jason White
    Appointment Coordinator / Customer Service Representative

  • Trevor Corliss
    Customer Service Advocate

  • Scott Sartorio
    Digital Marketing Manager

    Scott began working in the Fenton Family Dealerships Internet department in 2009.  He enjoys working with the Fenton Family Dealerships because "it truly is a unique dealership setting with such a strong emphasis on customer service".

    When Scott isn't at work you can usually find him at the golf course in the summer or at the Ice Arena in the winter. He enjoys staying active and enjoying the outdoors.

  • Karyna Vargas
    Digital Marketing Assistant

    Karyna joined the web team in June of 2014. She achieved a B.S. in Management from Keene State College, with honors, while also raising her infant daughter at the time. Karyna assists with web content creation, social media marketing and reputation management here at Fenton and and enjoys learning and researching all things digital marketing.

    Outside the office she likes spending time with her hypercurious 3-year old daughter, catching up with family and friends, hitting the gym early, singing in the car, music concerts, camping & exploring new places.

  • Aaron Lafond
    Multimedia Specialist


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